Scot Agri Online Shop Refunds & Returns
This returns policy applies only to products purchased through the Scot Agri online shop.
It does not apply to machinery, machinery parts purchased outside the online shop, servicing, repairs, workshop work, hire, or any other products or services supplied directly by Scot Agri.
If your enquiry relates to machinery, parts, service or another Scot Agri service, please contact your local Scot Agri depot or the relevant member of our team.
Requesting an Online Shop Return
We hope you’re happy with your purchase from the Scot Agri online shop. If you need to return an item, please email shop@scot-agri.co.uk with:
Your order number
Your name and contact details
The item(s) you would like to return
The reason for the return
Our team will then contact you with the next steps and return instructions.
Please do not return any items until your return has been approved by our team.
Change of Mind Returns
If you have changed your mind about a product purchased through the Scot Agri online shop, please contact us within 14 days of receiving your order to request a return.
Items should be returned:
Unused and in their original condition
In the original packaging where possible
With all labels, accessories and instructions included
You will normally be responsible for the cost of returning unwanted items to us.
Once your return has been received and inspected, we will arrange your refund.
Faulty, Damaged or Incorrect Items
If an online shop order arrives damaged, faulty or you have received the wrong item, please contact shop@scot-agri.co.uk as soon as possible.
Please include your order number and, where possible, photographs showing the issue. Our team will advise you on the best way to resolve the problem.
Where an item is faulty, damaged or supplied incorrectly, Scot Agri will arrange the appropriate return or replacement.
Refunds
Once we have received and inspected your return, we will confirm whether your refund has been approved.
Approved refunds will be returned to your original payment method. Please allow additional time for your bank or payment provider to process the refund.
Any original delivery charges will be refunded where required under your statutory rights.
Items That Cannot Be Returned
Certain online shop products may not be eligible for return unless they are faulty. This may include:
Items that have been used, fitted or damaged after delivery
Products that have been personalised, specially ordered or made to specification
Sealed products that are not suitable for return for health or hygiene reasons once opened
If you are unsure whether an item can be returned, please contact us before sending it back.
Returning Your Order
Once your return has been approved, we will provide you with the relevant return instructions and address.
Please ensure items are securely packaged for their return journey. We recommend retaining proof of postage or tracking information until your return has been processed.
Need Help?
For returns relating to purchases made through the Scot Agri online shop, please email shop@scot-agri.co.uk.
For machinery, parts, service, repairs, hire or any other Scot Agri enquiry, please contact your local Scot Agri depot.
This returns policy does not affect your statutory rights.
